Overcome Customer Indifference

Hot New Marketing Tool: E-Brochures

Managing Inventory for Profitability

Cellular South Paying Customers to Switch Carriers

AT&T to Cut iPhone Price to $199

Volume #3, Issue #10 May 7, 2008 Overcome Customer Indifference Hot New Marketing Tool: E-Brochures Managing Inventory for Profitability Cellular South Paying Customers to Switch Carriers AT&T to Cut iPhone Price to $199 Volume #3, Issue #9  Apr. 23, 2008 Handset Protection: New Revenue Generator for Wireless Retailers Technology Shaping the Market: iQmetrix 'State of Wireless Industry' Report Sell More: Fresh Upselling Techniques Mobile Data Revenue to Double by 2012: Report Nokia to Launch Wallet Phone Volume #3, Issue #8 Apr. 9, 2008 7 Tips to Set You Apart from Your Competition Can New Customers (and Employees) Find You Online? Better Marketing: The Importance of Telling a Good Story CTIA News: Sprint Launches New Samsung Touchscreen Phone to Duel iPhone Nokia Unveils Four New Handsets Volume #3, Issue #7 Mar. 26, 2008 CTIA 2008 Preview: Highlights for Wireless Retailers Make the Most of Your Referrals in 2008 Have Fun Selling: Play (Sell) With a Purpose 'Mobile Money' Increasingly Popular iPhone Top Mobile Internet Browser in U.S., No. 2 in U.K. Volume #3, Issue #6  Mar. 12, 2008 Retraining Store Staff: Lessons from Starbucks Matching Inventory to Customer Demand Better Damage Control: Eliminate Likelihood of Mistakes Consumer Preferences Determine New Handset Designs Mobile Ad Penetration Growing: Study Volume #3, Issue #5  Feb. 27, 2008 Close Your Next Sale in 30 Seconds 6 Ways to Relieve Workplace Tension Turn Tough Questions into Sales Opportunities U.S. Carriers Wage Price War Handset Makers Show 'Android' Prototypes Volume #3, Issue #4  Feb. 13, 2008 Make Sales by Listening to Your Customers Drive Traffic To Your Company Website Cellphone Recycling: What Retailers Need To Know Garmin Launches GPS Phone MVNOs Barely Hanging On Volume #3, Issue #3  Jan. 30, 2008 U.S. Economic Slump Brings Customer Service to the Fore Target Operational 'Sore Spots' to Prevent Lost Sales How to Hang Onto Your Best Employees New Mobile Services Convert Voicemail to Text Possible 'iPhone Killers': 9 Phones to Look Out For Volume #3, Issue #2  Jan. 16, 2008 Improve Your Marketing in 2008: Trends to Watch Is CRM Worth It? The 'Weakest Link': Examining Chain Store Productivity Hot New Phones from CES 2008 Mobile Phones to Dominate GPS Market: Study Volume #3, Issue #1  Jan. 2, 2008 2008 CES Preview: Highlights for Wireless Retailers Motivation Salespeople After a Busy Holiday Season Jim Meisenheimer's 15 Sales Tips for 2008 2007 Year in Review: Top Wireless News Headlines Mobile Gaming Down' Mobile TV Up? Volume #2, Issue #26  Dec. 19, 2007 News & Views Year in Review: Our Best Tips from 2007 E-commerce More Relevant Than Ever: Website Offers 'Phone Tests' For Customers, Before They Buy Indecisive Christmas Shoppers? Use Assumptive Language and Paint a Mental Picture The State of Mobile Advertising: Slow Progress Klausner Sues Apple Over Voicemail Patent Volume #2, Issue #25  Dec. 5, 2007 Christmas Shopping Trends for 2007 Holiday Retail: Turning Returns Into Sales Four Steps to Grow Company Leaders Verizon Looks to Open Network to Any Device, Any Application True or False? Exploding Cellphone Kills Korean Man Volume #2, Issue #24  Nov. 21, 2007 3 Customer Service Tips to Increase Holiday Sales How to Develop More Effective Ads No More Guesswork: Automated Inventory Management iPhone Rival? HTC Touch Creates Buzz iSuppli Examines Google's Likelihood of Mobile Success Volume #2, Issue #23  Nov. 7, 2007 Get Ready for the Christmas Shopping Rush Your Employees WANT to be Challenged: Survey Determining a New Store Location for Your Business Wireless Carriers Aim New Phones at Young Texters Mobile TV: Consumers Prefer Advertiser-funded Scenario Volume #2, Issue #22  Oct. 24, 2007 Marketing to Baby-Boomer Women Build Loyalty by Rewarding Your Best Customers Staff Training: A Pat on the Back Goes a Long Way Flight Check-in via Mobile Phone: Approved Nokia Acquired Mobile Map Firm Navteq Volume #2, Issue #21  Oct. 10, 2007 Social Networking and Your Wireless Business Preventing (and Rescuing) Burnt Out Employees 5 Ways to Improve Store Design Mobile Internet Has Growth Potential: Study With New Device, Palm Hopes to Stay in Smartphone Game Volume #2, Issue #20  Sep. 26, 2007 Don't Carry the iPhone? Tips to Help You Compete Seven Foolproof Closing Techniques Better Inventory Planning = Fewer Price Markdowns MVNO Disney Mobile in Trouble RIM Patent Plaintiff NTP Back for More Volume #2, Issue #19  Sep. 12, 2007 'Turn Insight Into Action' at the 2007 iQmetrix User Summit Competing with Wal-Mart Part II: Selling Value Instead of Price Generate More Foot Traffic to Your Stores With $200 Price Drop, iPhone Continues to Shake up U.S. Smartphone Market AT&T Wireless Launches New Parental Controls Volume #2, Issue #18  Aug. 29, 2007 The 'Scientific Way' to Determine the Price of Your Products How to Compete Against Wal-Mart: A Cellular Retailer's Dilemma Building a Word-of-Mouth Marketing Campaign Cellphone Users Disinterested in Advanced Features Subscribers Gripe About Difficulty Ending Mobile Contracts Volume #2, Issue #17  Aug. 15, 2007 The New Meaning of Customer Service Cut Down Employee Theft Hire Quality Salespeople This Fall BlackBerry Curve to Compete with iPhone Google Phones in the Works Volume #2, Issue #16  Aug. 1, 2007 Back-to-School Strategies for Cellular Retailers Retaining Your Gen-X Employees Customer Service: Three Keys to Combat Churn Multimedia Drives Bulk of Accessory Sales Smartphones, Wi-Fi Phones Poised to Grow Volume #2, Issue #15  July 18, 2007 Growing Your Business by Building 'Network' Relationships Retail Charades: Boost Sales by Learning to Read Body Language E-Commerce: Connect With Young Shoppers Online Tough Times for Motorola: Poor Q2 Sales Even Lower Than Expected Mobile Video Complexities Stalling Growth Volume #2, Issue #14  July 4, 2007 Integrating a Call Centre with your Cellular Retail Business 10 Tips to Improve Your Flyer Ads The Kiosk Advantage iPhone Hysteria Culminates June 29 Carriers Score High in E-Commerce Study Volume #2, Issue #13  June 20, 2007 Not Too Pushy: Tips for Effective Upselling How to Retain Employees in a Retail Environment Diversify Your Product Offerings to Generate More Sales Will Customers Switch Carriers to get the iPhone? Jitterbug: A Cellphone for Seniors Volume #2, Issue #12  June 6, 2007 Sell More Accessories: Jimmy Ralph's Tips to Build a Successful Accessory Sales Plan Store Layout: Catering to Customers' Eyes Winning Repeat Business: Follow-up Techniques That Work Longer Contracts Reduce Rate of Handset Upgrades: Study Amp'd Mobile Files for Bankruptcy Protection Volume #2, Issue #11 May 23, 2007 Cellular Retailers Must Greet Customers within 30 Seconds: Study Creating the Right Commission Structures for Your Salespeople Improving Internal Communication Verizon Wireless Offers Free Mobile ESPN Cingular Name Going Extinct as AT&T Braces for iPhone Launch Volume #2, Issue #10 May 9, 2007 Turning Tough Questions into Sales Opportunities Business Intelligence: Better Merchandising, Better Sales Marketing Tips for Your Company Website Carphone Warehouse to Open 200 U.S. Stores Nokia Adds Momentum to Wallet-Phone Concept Volume #2, Issue #9  Apr 25, 2007 iQmetrix and Telephia Join Forces to Better Inform Retailers 6 Ways to Resolve Conflict at Your Store Stop Employee Theft Before It Happens BlackBerry Outage Affects Users Nationwide Text-message Coupons: Has the Future Arrived? Volume #2, Issue #8  Apr 11, 2007 Cellphone Recycling: What Retailers Need to Know Connect Salespeople with your Marketing Materials Build Customer Loyalty through Improved Communication Not Much New at CTIA New Study Examines How Americans Use Their Cellphones Volume #2, Issue #7  Mar 28, 2007 More Employee Retention Tips for Retailers "Why Aren't Your Ads Working?" - Roy Williams' Wizardly Advice Make More Money Using CRM Number Portability Comes to Canada CTIA to Push Mobile TV, Ads Volume #2, Issue #6  Mar 14, 2007 Customers' Ideal Wireless Experience: Survey CTIA 2007 Preview: Highlights for Wireless Retailers Sales Tips from Doug Fleener: Use Assumptive Language and Paint a Mental Picture Verizon Launches 'V Cast' Mobile TV AT&T Opens Wireless Megastore Volume #2, Issue #5 Feb 28, 2007 Price Not Only Motivator to Cellphone Buyers: Study Pre-Purchase Online Research and 'Social Shopping': Keys to Driving Sales John Mariotti's Small Business Employment Tips for 2007 Smartphone Market Hot Right Now Telephia and Market Force Combine to Launch New Resource for Wireless Retailers Volume #2, Issue #4  Feb 14, 2007 Reducing Shrinkage: Techniques from UK's Carphone Warehouse Why Wal-Mart's Wireless Market Share Keeps Growing Bad Online Experiences Affect Brick-and-mortar Shopping: Study MVNO Helio Reports Dire Subscriber Stats: Hurts Investor EarthLink Razr Burn: Motorola Struggles to Recreate Handset Mystique Volume #2, Issue #3  Jan. 31, 2007 Turning Browsers Into Buyers How to Hire the Best Salespeople Reinforcement: The Key to Effective Retail Training The Rise of Buttonless Phones? Cracking the Code: 'Unlocked' Cellphone Use Grows in U.S. Volume #2, Issue #2  Jan. 17, 2007 How to Motivate Salespeople after a Busy Holiday Season Sell more Smartphones than Ever Marketing Trends for 2007: Take Aim at New Cellular Customers Apple Unveils iPhone AT&T Rebranding Cingular   Volume #2, Issue #1  Jan. 3, 2007 Wireless Trends for 2007  Customer Care: The Best Way to Boost Profits This Year Using Promo Items to Drive Sales 2006 Year in Review: Top Wireless News Headlines Rumours Swirl About Apple's iPhone Volume #1, Issue #25  Dec. 20, 2006 2007 CES Preview: Highlights for Wireless Retailers News&Views Year In Review: Our Best Tips Articles from 2006 Gift Receipts Make Holiday Returns Easier Skype on your Smartphone? The Incredible Popularity of Text Messaging Volume #1, Issue #24  Dec. 6, 2006 Holiday Retail: Turning Returns into Sales Capturing the Male Shopper Advertising That Works YouTube Goes Mobile With Verizon  Best Buy To Launch Cellphone-only Stores Volume #1, Issue #23  Nov. 22, 2006 Seal the Deal: Closing Techniques that Project Value Don't Be Afraid: Selling with Confidence The Difference Between CRM and CEM Bluetooth Hits One Billion Mark  New Motorola Handsets Feature Antimicrobial Protection Volume #1, Issue #22,  Nov. 8, 2006 Customer Service: Three Ways to Boost Your Holiday Sales  More Lessons from Big-Box Retail: Costco's Unique Strategy  What Buyers Don't Want to Hear Verizon's Profitable 3Q  Nokia's Wibree to Challenge Bluetooth Volume #1, Issue #21  Oct. 25, 2006 Preparing for the Holiday Rush  Business Intelligence: Identifying hot sellers, cutting costs and finding new business opportunities  Website Tips for E-Business Success: Can Customers Find You? Nokia vs. Motorola: Profits over Style Customer Wireless Bills Going Up: Study Volume #1, Issue #20  Oct. 11, 2006 Competing With Wal-Mart, Part II: Selling Value Instead of Price  Retail Charades: Boost your sales by learning to read body language  All Systems Go: Eric Olafson's "Seven Steps to Retail Success"  Disney Pulls Plug on Mobile ESPN  Mobile Advertising Picking up Steam Volume #1, Issue #19  Sept. 27, 2006 How to Compete Against Wal-Mart: A Cellular Retailer's Dilemma Maximizing Foot Traffic to Your Store  Diversify Your Product Offerings to Generate More Sales  Mobile Data Service Revenues Growing Fast  BlackBerry Fights Back: Meet the Pearl

Volume #1, Issue #18  Sept. 13, 2006 2006 iQmetrix User Conference: Growing Together with Clients Avoiding Sales Mistakes: Tom Hopkins' Top 10 "Sales Killers" Store Layout: Catering to Customers' Eyes A Different Way to Reach Your Kids: Text Messaging Study Google Intros Mobile Ad Service

Volume #1, Issue #17  Aug. 30, 2006 Back-to-School Marketing Ideas The Kiosk Advantage Customer Experience Management: Tips from Big Business Youth-powered Industry: Wireless Report Cellular Brand Preference/Loyalty: Does it matter?

Volume #1, Issue #16  Aug. 16, 2006 Not Too Pushy: Tips for Effective Upselling Winning Repeat Business: Follow-up Techniques That Work Four Steps to Grow Company Leaders New-school MVNOs in Trouble PDA Shipments Reach Record High in Q2 '06

Volume #1, Issue #15  Aug. 2, 2006 "The Weakest Link": Examining Chain Store Productivity Internal Communication Vital to Company Performance: Study 10 Tips to Improve Your Flyer Ads Largest Ever Social Study of Mobile Phone Usage Women Depend on Wireless: Survey

Volume #1, Issue #14  July 19, 2006 Business Intelligence: Making Better Use of Customer Data Understanding Different Employee Attitudes Protect Your Bottom Line: Minimize Employee Theft Half of Video Phone Subscribers Never Use Video: Survey Magazine Promotes Shopping by Wireless Phone

Volume #1, Issue #13  July 5, 2006 What Motivates Customers: IBM Survey Store Design Tips: Brian Christy's Advice for Making Your Store a Dynamic Selling Tool Reducing Price Markdowns Nokia in the News: Merger with Siemens; New U.S. Flagship Store in Chicago Motorola Leads Bluetooth Headset Market: Survey

Volume #1, Issue #12  June 21, 2006 Customer-centric Success: Following Best-Buy's Example Expanding Your Business: Finding a New Store Location How to Build a Word-of-Mouth Marketing Campaign Looks Matter: Trendy Phones Most Researched Online Not Enough Information About Wireless Service: Consumer Survey

Volume #1, Issue #11  June 7, 2006 Creating The Right Commission Structures For Your Salespeople Integrating a Call Centre E-commerce: Reaching the Next Generation of Shoppers  Virgin Mobile Offering Cellular Minutes for Watching Ads  New '.mobi' Domain: Cellphone-specific Websites

Volume #1, Issue #10  May 24, 2006 How to Retain Employees in a Retail Environment Growing Your Customer Base Improving Internal Communication Motorola Launches Moto Q Sony Ericsson Unveils New Walkman Phones

Volume #1, Issue #9  May 10, 2006 Sell More Accessories Correcting the Five Biggest Customer Service "Blunders" Motivating Salespeople Fast-Growing Skype Goes Wireless Samsung and Motorola Tops in Q1 Handset Production

Volume #1, Issue #8  April 26, 2006 Minimizing Losses for a Better ROI: It's all about product information PayPal Takes E-Commerce on the Road Generate More Sales: 5 Ways to Improve Store Design Identify and Reward Best Customers What Does Your Cell Phone Say About You?

Volume #1, Issue #7  April 12, 2006 Real-Time, Centralized Information "Bridges the Gaps" in the Retail Continuum GoECart.com's 10 Tips for E-Commerce Success Successful Retail Marketing Strategies News From CTIA 2006: Disney Unveils New Phone Service News From CTIA 2006: Samsung - Vast New Handset Lineup Includes Thinnest Model Yet

Volume #1, Issue #6  Mar. 29, 2006 Customer Centricity Top Priority: Expect Rise in CRM Spending Taking the Guessing Out of Inventory Management Total Workforce Management - Lessons to Learn From Supermarket and Department Store Retail Subscribers Reluctant to Pay for Mobile Extras: Survey FCC Reports 28% Drop In Wireless Complaints

Volume #1, Issue #5  Mar. 15, 2006 RIM Settles with NTP for $612.5 Million AT&T Buys BellSouth for $67 Billion Consumers Can't Pick a Cellphone to Buy: Survey Nokia Poised to Make Bigger Impact in U.S. Market Expect VoIP, Hot New Handsets at CTIA 2006

Volume #1, Issue #4  Mar. 1, 2006 "It's All About Service" Service is Key to Wireless Customer Satisfaction: Study CEA Study Underlines Importance of CRM to Ensuring Wireless Customer Satisfaction and Loyalty BlackBerry Shutdown Delayed; Closure Seems Distant Two Cell Phones better Than One: Survey CTIA 2006: What Matters to Wireless Retailers

Volume #1, Issue #3  Feb. 15, 2006 Addressing the Cell Phone Buyer's Every Need Q4 of 2005: Most Mobile Phones Shipped in One Quarter Mobile TV: Getting Ready for Take-off Camera Phones: Often Wanted, Seldom Used NY Times' 10 Most Popular Cell Phones

Volume #1, Issue #2  Feb. 1, 2006 Happy Customers Stay Customers New Products and Services Mean Big Money for Wireless Industry Motorola Razr: Hot Handsets and Hotter Profits RIM: Don't Worry Guys, We'll Be OK Cell Phones Yield As Much As Cars: Study

Volume #1, Issue #1  Jan. 20, 2006 State of the Wireless Industry Tips to Grow Your Wireless Business in 2006 inCode's Top 10 Global Wireless Predictions for 2006 Retail Sales to Grow 4.7 per cent, Forecasts NRF Worldwide Telecom Industry Expected to Grow in 2006

Volume #3, Issue #10
May 7, 2008

DID YOU KNOW?

68 percent of consumers cite "indifference" as their reason for leaving a business relationship (Source: Phil Nulman)